Dear Customer,

The European Union has created a website to support consumers in submitting their complaints about any litigation in which they are involved. In this context, Cruzarelevo Lda provides all the information so that you can exercise your right to claim with an official impartial entity to the process that will help you resolve the dispute in question.

Thus, if you are dissatisfied with the purchase of a product on our website or with the solution presented by us to resolve the situation, you can access this official website webgate.ec.europa.eu and expose your dispute.

What is alternative dispute resolution?

The alternative dispute resolution is the possibility that all consumers have at their disposal to appeal to official entities that help them in the resolution, or orientation of any conflict, before opening litigious processes in the Courts.

As a general rule, the procedure is as follows: the customer asks an impartial third party to act as an intermediary between them and the merchant who is the target of the complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties, or bring the parties together to find a solution.

Perhaps you know the concept of alternative dispute resolution by another name: 'mediation', 'conciliation', 'arbitration' or 'competent committee in the field of consumer disputes'.

Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the legal route. You can resort to alternative dispute resolution, listed on the list available at www.consumidor.gov.pt.